Frequently Asked Questions

Browse our knowledge base to learn answers to frequently asked questions.

Most common questions

What is CBD oil?

CBD oil is one of many cannabinoids found in cannabis. Also known as cannabidiol, CBD oil is widely recognized for its possible benefits to the health of both humans and animals.

Cannabis is the genus name for both marijuana and hemp, and the term itself is not necessarily interchangeable with marijuana. In fact, almost all CBD oil today comes from industrial hemp, which contains negligible amounts of THC, which is the cannabinoid responsible for causing a high. Most strains of agricultural hemp are rich in CBD while only having less than 0.03 percent THC, making them perfect for extracting CBD oil.

How does CBD oil work?

CBD oil works in conjunction with the endocannabinoid system. Because CBD is a cannabinoid, it helps to supplement the body’s natural cannabinoids, in turn strengthening the endocannabinoid system.

In other words, the endocannabinoid system is a vast system of cannabinoid receptors. Furthermore, the body itself produces its own natural cannabinoids. CBD oil or cannabidiol, in general, is known as a phytocannabinoid (plant-based cannabinoid) which can help to supplement the endocannabinoid system (ECS).

Why do people use CBD oil?

People consume CBD oil for a variety of reasons ranging from stress relief to sleep regulation to inflammation to more. The endocannabinoid system has been found to control a whole host of functions on the human body (and pet’s too!) Many scientific studies have shown the beneficial effects of CBD oil.

CBD oil may work as an anti-inflammatory agent. Inflammation is the primary cause of pain, including in such conditions as arthritis and circulatory-related ailments. Some research has even shown CBD oil to be promising when it comes to sleep disorders, anxiety, depression, stress relief, and more.

So, then, will CBD oil make me high or give me a buzz?

Absolutely not! CBD oil is an entirely different cannabinoid from THC. Moreover, CBD oil extracted from hemp contains negligible amounts of THC — less than 0.03 percent — making it impossible for anyone (including their pet) to feel high when using it. Remember, although CBD oil comes from hemp, CBD oil is not marijuana.

Is it true that CBD oil from hemp isn’t as potent?

Again, the answer here would be absolutely not! CBD oil is CBD oil, no matter from which plant it comes. The difference between CBD oil from hemp and CBD oil from marijuana is that CBD oil from hemp will not create a buzz or a high. But, as far as the possible benefits, CBD oil from hemp offers them all.

But is CBD oil legal?

CBD oil is entirely legal in all 50 states. The FDA considers hemp and hemp-derived extracts to be food-based products. As such, there are no legal restrictions on their importation, production, sale or consumption in the United States, as well as most of the industrialized world. Hemp oil is legal in over 40 countries around the world. Hemp oil is consumed by millions of people around the world, and this number is rapidly rising as an increasing number of studies explore its many potential health benefits.

Okay, but how can I know that I’m buying the best CBD oil?

The best companies do a few things to ensure that their customers receive only top-quality CBD oil. First, we provide clearly-labeled packaging on all of our CBD oil products, including our CBD edibles, CBD vapes, and CBD creams. We also offer independent third-party lab reports for all of our CBD oil products so that consumers know exactly what’s in the bottle. Moreover, we have a customer experience team ready to help answer any of your questions should you need anything along the way.

Is the source of my CBD oil important too?

When purchasing CBD oil, you also want to make sure that you know from where it is sourced. We source all of our CBD oil from soil rich hemp farms in Kentucky, Colorado, and Scandinavia. Also, the best CBD oil is extracted with a process called supercritical CO2 extraction which retains all of the naturally occurring beneficial molecules found in the hemp plant.

Tell me more about how you extract your CBD hemp oil.

People should be careful of cheap CBD oil, because toxic solvents such as propane, hexane, or butane may have been used to extract it. Poisonous solvents can be hazardous extremely hazardous.

Although some companies use ethanol in their extraction process, the best companies use supercritical CO2 extraction for everything, including flavored CBD oil collections. It maintains the purity of the CBD oil throughout the entire process. Also, supercritical CO2 extraction retains all of the naturally occurring beneficial molecules found in the hemp plant.

And what about terpenes in my CBD oil?

Terpenes provide CBD oils with distinct flavors and scents. CBD-flavored terpene oils can also have physiological effects on the human body. Many CBD oils bring together terpenes to create an “entourage effect” with the compounds working together to produce specific physiological and psychological effects.

Can you tell me more about CBD vape oil?

CBD Vape Oils one of the most popular ways to consume cannabinoid extracts. CBD vape oil is absorbed directly into the bloodstream through the lungs providing instantaneous effects. CBD vape oil is meant to be vaped on its own. High-quality CBD vape oils are made with 100 percent natural CBD. Vape pens apply heat to the CBD oil, evaporating it, and allowing it to be inhaled by the user.

Is using CBD vape oil just like smoking?

No! Though it may appear similar at first vaping CBD vape oil is nothing like smoking. Oil is a purified extract, unlike smoke which is filled with toxins. Vaping gives you much more control over what you put in your body as compared to smoking.

Is CBD vape additive the same as CBD vape oil?

CBD vape additive is a type of concentrate which mixes with other e-liquids that are nicotine or non-nicotine-based. For example, Diamond CBD offers a variety of CBD vape additives for you to enjoy with your favorite e-liquids. You simply add the mixture to your oil and you are ready to go.

My pet is fickle when it comes to CBD oil, do you offer CBD pet treats?

Of course!. We know that pets can be finicky when it comes to CBD oil (or anything really) which is why we offer a whole line of different CBD products for pets, including CBD Pet Treats in tasty flavors like Meaty Steak and Purrs & Puffs — 16 in total for dogs and two for cats. CBD Pet Treats are a delicious way to give your pet the CBD oil they need in a tasty snack that they will love.

How does the CBD Pet Spray work?

CBD Pet Spray is an easy to use spray bottle of CBD oil. Just two sprays and your pet can go on their way to enjoy their day. Again, for fickle pets that don't like droppers, CBD pet spray is another option to give them the CBD oil they need.

But why would my pet even need CBD oil?

Pets, like cats and dogs, use CBD oil for almost all of the same reasons that humans do. In fact, their endocannabinoid systems are remarkably similar to humans. CBD oil for pets is especially great for anxiety or stress, for older pets, for pets with joint pain, and a whole host of other reasons.

Okay then, what kind of dosages of CBD oil should I give my pet?

With CBD oil for pets we like to use a tiered system of dosing, depending on your pet’s size, as preferred by many experts:

  • Tier 1: 0.05 mg per lb of bodyweight
  • Tier 2: 0.125 mg per lb of bodyweight
  • Tier 3: 0.25 mg per lb of bodyweight

Regardless of your pet’s size, you should start with Tier 1, using that dosage twice a day. After a week, move up to Tier 2 only if necessary, ditto for Tier 3.

So, for example:

The following examples are based on Tier 1 dosing:

  • For pets up to 25lbs - give them up to 1.25 mg twice a day
  • For pets between 25 – 50lb - give them between 1.25 to 2.5 mg twice a day
  • For pets between 50 – 75lb - give them between 2.5 to 3.75 mg twice a day

Of course, you’ll need to do some calculation on how many mg of CBD oil there are per drop. On average, Medipets CBD products have between .05 mg and .2 mg CBD per drop.

Why am I not feeling the same effect from your product as I did when I used it previously?

While it may seem different at first, it helps to remember that the effects of CBD may appear subtle at the outset, but over time it continues to interact with your endocannabinoid system, giving you all of the possible benefits that CBD has to offer.

There are a few things you may wish to try if you’re not feeling the full effects of the product right away:

  • Determine your ideal dosage
  • Try to become keenly aware of how CBD affects you.
  • Watch what you eat.

This blog post will walk you through all of those steps in greater detail, helping you to achieve the best results with your CBD oil.

If you still find that after trying everything you are not satisfied, contact us and we’ll help you to find a different product that suits your needs from our large selection of CBD oils, vapes, and edibles.

Other questions

Is CBD oil legal in Alabama?

While we love every state in the union, the question over the legality of CBD oil comes up more often regarding some states than others. For example, is CBD oil legal in Alabama? Yes, it is. In fact, CBD oil from hemp is legal in all 50 states. The Agricultural Act of 2014, also known as the Farm Bill, promoted the research and cultivation of industrial hemp and its extracts, such as cannabidiol, or CBD oil. More recently, the Ninth Circuit in San Francisco noted that the Farm Bill takes precedence over any other rulings or decrees put out by legislators concerning CBD oil. So, to our friends from the Cotton State (and everywhere else) enjoy!

How much does shipping cost?

Standard shipping is free UPS ground within the United States for orders over $100. Expedited shipping is available for an additional charge based on your location.

What do I do if my purchase is damaged?

We have a brand new online returns or exchange system. On our new returns page, which you can find here, all we need are your order number and the email you used to place the order. Follow the instructions to select which item or items you would like to return or exchange, and a return shipping label will be automatically generated. Just print out the label, drop it in any mailbox and upon receipt and inspection customer service will process the reimbursement. We always ship via the UPS. 

How do I cancel my order?

If you wish to cancel your order, please give us a call at 305-615-1194 as soon as possible. However, if your order is already in transit, you can use our online returns system upon delivery.

My order didn't process but funds were taken out of my account. What do I do?

If you received an error message when processing your order and did not receive a confirmation email there could be an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. We do not have these funds. The bank holds declined funds for 2-3 business days and then releases them back to your account.

What do I do if my discount code expired?

Although your discount code has expired, we come out with new discounts weekly. Be on the lookout for future discount codes! If you're ever experiencing trouble purchasing with a discount code don't hesitate to contact us.

Where is my package?

Use the provided tracking number to track your number on the UPS website. The tracking number can be found on your order confirmation email or your order history if you created an account during checkout. If you are currently logged in you can find your order history here. If the UPS says the package was delivered but you have not yet received it, please contact them or your local post office for further assistance. We recommend opening a research of delivery claim with UPS which may help in located your package’s whereabouts. Please be aware there can sometimes be a delay in actual delivery time with UPS.

Why was I charged an international transaction fee?

Our credit card payment processor is located in England. You might see a small (usually less than 1%) fee charged by your bank or credit card because of this. This fee is not charged by Diamond CBD and we have no control or visibility into this fee. These fees are charged by some bank/credit cards. If you would like to avoid paying this fee we recommend you call your bank or credit card provider to find out if they charge a fee for transactions processed overseas. Not all banks or credit cards charge these small fees. Please keep in mind Diamond CBD is an American based company shipping from the United States. Our payment processor is currently located overseas due to the difficulties cannabis related companies are currently having working with American credit card processors or banks.

Do you use synthetics or THC in your products?

Our focus is to research and develop innovative natural CBD extracts with no synthetics or THC. We pride ourselves in producing the finest and purest CBD oils while never compromising quality. Check out our About Page for more information. Our CBD is constantly tested to ensure quality. We list all our ingredients on our website as well as on each package. We also have lab reports for many of our products available online.

Is CBD Physchoactive?

No. Hemp oil contains CBD, the non-psychoactive compounds of the cannabis plant. Hemp oil does not have the psychoactive qualities found in THC, and while using it you can maintain a clear mind and active lifestyle.

How is Hemp different from Marijuana?

Hemp is not marijuana and will not get you ’high’. Hemp, or industrial hemp, is a commonly-used term for cannabis sativa plant strains which contain very low levels of tetrahydrocannabinol (THC) and are typically used for its fiber and seeds.

Will CBD help me?

Although not designated by the FDA as a health product, CBD has been shown in numerous studies to have various health benefits. Please read our product descriptions to identify the best products for you. There is also a wealth of research available online. However, we do not make any specific health claims about our products. As with any supplement, please consult your physician before use.

Why am I not feeling the desired effect?

The first thing to remember is CBD is not THC and does not provide any psychoactive effects. The relaxing effect of CBD depends on many factors, including the amount consumed, the rate at which it is consumed, your body mass, and your metabolism. Feel free to try our other products in search of that desired effect.

What is your return & refund policy?

Returns
We offer free returns only on unopened items within 15 days of purchase except for vaping products. You can make returns or exchanges using our online returns system. Read more here.  All vaping products are final sale, unless product arrives damaged.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Wholesale
Please note, we do not accept refunds on wholesale orders.

How long after I order will my products arrive?

After we receive your order, it takes 1-2 business days to process. Shipments are sent using the UPS. Shipping times depend on your location and may vary from 2 to 5 business days (Monday to Friday) after processing times. Shipping times do not include any potential for inclement weather, holidays, or backorders.

What happens if you are running a sale and I apply a coupon?

Because we don’t allow customers to “stack” coupons, the highest of the two discounts will be applied to your final bill. For example, if the sale is 50 percent off and your coupon is for 40 percent off, the sale price will be applied, but not the coupon.

Am I able to use a coupon more than once? Do your coupons expire?

It depends on the promotion. While the bulk of our coupons are both time sensitive and for one use only, there may be some exceptions. You should assume that your coupon will expire and can’t be used more than once unless otherwise noted. Please check our website or with customer service for more information on specific coupons.

What other limitations are there on your coupons?

Our coupons are limited to one per customer, per sale. Any attempts to reuse a coupon or discount code via multiple accounts or addresses will render any all discounts invalid and will result in a canceled order.

Can I use your coupons for wholesale purchases?

No, customer coupons are not applicable to wholesale purchases. Wholesalers may, from time-to-time receive their own sales and discounts independent of single customers. However, sales from our store do not apply to wholesale purchases.

When do I enter my discount or coupon code?

Coupon codes are always entered and applied prior to making final payment. Once final payment is made a coupon cannot be applied after the fact, so please be careful when entering any codes.