Most common questions
Do you sell wholesale?
Yes. Diamond CBD specializes in selling wholesale for CBD, Delta 8, Delta 10, HHC and over a dozen other cannabinoids and supplements. And our experience as retailer gives us an edge over the competition. For more information on our successful wholesale business, go here. Or register online for account to start purchasing today.
What is your return & refund policy?
Our policy lasts 30 days on most unopened products. If 30 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 3-7 business days. Please note, we do not offer refunds on wholesale orders.
No refunds on any vaping products. For more information on our Refunds & Returns policy go here.
How do I cancel my order?
If you wish to cancel an order, for any reason, please do so as soon as possible by contracting us at 305-615-1194. Once your order has been shipped we can no longer accept cancellations. At that time you can login to your account and begin the refund process. Please note that our policy lasts 30 days on most unopened products. If 30 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. For more information on our refund policy, go here.
How do I cancel my subscription?
You can manage all of your subscriptions directly from your account page here. On the left-hand menu, about halfway down, choose the "Subscriptions" option. Simply find the subscription you wish to cancel and click "cancel." Your subscription and payment will end immediately. You can re-subscribe, or subscribe to new products, at any time.
What happens if you are running a sale and I apply a coupon?
No matter what sale we are running, we'll always ensure that you receive the highest discount possible here at Diamond CBD. For example, if we're running a 30% OFF sale, and you have a coupon for 40% OFF, we will always honor your coupon.
However, we do not allow customers to stack coupons. So, in the example above, you cannot add your 40% OFF coupon to the 30% OFF sale for 70% OFF (though it would be nice!). In that situation, the highest of the two discounts will be applied to your final bill. Happy shopping!
Where is my package and tracking number?
Once your order is shipped you will be provided with a tracking number from the shipping agent via e-mail. You will also be able to view the tracking number in your account once you login here. Using your tracking number, you can also track your package on our tracking page here.
Use the provided tracking number to track your package on the shipping agent's website (UPS, USPS, FedEx). Again, the tracking number can be found on your order confirmation email or your order history if you created an account during checkout.
If the tracking states that the package was delivered but you have not yet received it, please contact the shipping agent or your local post office for further assistance. We recommend opening a research of delivery claim with the shipping agent which may help in locating your packages whereabouts.
Please be aware there can sometimes be a delay in actual delivery time with packages and that sometimes tracking can be delayed as well.
Do you have lab reports for your products?
We lab test everything with third-party providers to ensure quality across our collection and carefully supervise the entire life cycle of all our cannabinoids and supplements, from seed to sale. That's the Diamond guarantee of safety and transparency.
You can check out all of our lab reports here.
Are Diamond CBD products safe?
Absolutely. We only sell the best hand-selected, non-GMO, organically-grown hemp products. At our store, we prioritize the safety and quality of our products. All of our cannabinoids and supplements have been thoroughly tested by independent third-party labs to ensure they meet the highest standards for purity and potency. Our third-party partner labs test everything to ensure the utmost quality, safety, and purity.
To see all of our lab reports you can click here.
What is Sezzle?
Can I check out with Sezzle?
Absolutely! If you’re approved by Sezzle, you can use it during checkout Diamond CBD. Please note, however, that Diamond does not allow Sezzle payments for subscriptions, only one-time purchases.
How is it possible that HHC is legal?
HHC is an all-natural cannabinoid derived from hemp, although, like most cannabinoids, it is found in small quantities in the plant. Thanks to the Farm Bill, which was passed in 2018, hemp was made legal. The bill also legalized all hemp compounds and derivatives at the federal level, even those with psychotropic properties.
Does hhc get you high?
Yes, HHC does cause a euphoric, psychotropic high, or buzz. However, milligram-for-milligram HHC is less potent than THC or Delta-8 THC. It is a mild cannabinoid that is ideal for newcomers to the hemp market.