FAQs

Browse our knowledge base to get answers to frequently asked questions.

Most common questions

Where is my package and tracking number?

Once your order is shipped you will be provided with a tracking number from the shipping agent via e-mail. You will also be able to view the tracking number in your account once you login here. Using your tracking number, you can also track your package on our tracking page here.

Use the provided tracking number to track your package on the shipping agent's website (UPS, USPS, FedEx). Again, the tracking number can be found on your order confirmation email or your order history if you created an account during checkout.  

If the tracking states that the package was delivered but you have not yet received it, please contact the shipping agent or your local post office for further assistance. We recommend opening a research of delivery claim with the shipping agent which may help in locating your packages whereabouts. 

Please be aware there can sometimes be a delay in actual delivery time with packages and that sometimes tracking can be delayed as well. 

Are Diamond CBD products safe?

Absolutely. We only sell the best hand-selected, non-GMO, organically-grown hemp products. At our store, we prioritize the safety and quality of our products. All of our cannabinoids and supplements have been thoroughly tested by independent third-party labs to ensure they meet the highest standards for purity and potency. Our third-party partner labs test everything to ensure the utmost quality, safety, and purity.

To see all of our lab reports you can click here.

What is your return & refund policy?

Returns

Our policy lasts 30 days on most unopened products. If 30 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 3-7 business days. Please note, we do not offer refunds on wholesale orders.

No refunds on any vaping products.  For more information on our Refunds & Returns policy go here.

What happens if you are running a sale and I apply a coupon?

No matter what sale we are running, we'll always ensure that you receive the highest discount possible here at Diamond CBD. For example, if we're running a 30% OFF sale, and you have a coupon for 40% OFF, we will always honor your coupon.

However, we do not allow customers to stack coupons. So, in the example above, you cannot add your 40% OFF coupon to the 30% OFF sale for 70% OFF (though it would be nice!). In that situation, the highest of the two discounts will be applied to your final bill. Happy shopping!

How do I cancel my order?

If you wish to cancel an order, for any reason, please do so as soon as possible by contracting us at 305-615-1194. Once your order has been shipped we can no longer accept cancellations. At that time you can login to your account and begin the refund process. Please note that our policy lasts 30 days on most unopened products. If 30 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. For more information on our refund policy, go here.

Do you sell wholesale?

Yes. Diamond CBD specializes in selling wholesale for CBD, Delta 8, Delta 10, HHC and over a dozen other cannabinoids and supplements. And our experience as retailer gives us an edge over the competition. For more information on our successful wholesale business, go here. Or register online for account to start purchasing today.

How do I cancel my subscription?

You can manage all of your subscriptions directly from your account page here. On the left-hand menu, about halfway down, choose the "Subscriptions" option. Simply find the subscription you wish to cancel and click "cancel." Your subscription and payment will end immediately. You can re-subscribe, or subscribe to new products, at any time.

Do you have lab reports for your products?

We lab test everything with third-party providers to ensure quality across our collection and carefully supervise the entire life cycle of all our cannabinoids and supplements, from seed to sale. That's the Diamond guarantee of safety and transparency.

You can check out all of our lab reports here.

Other questions

What are some CBG benefits?

CBG has many benefits. Most notably it plays a role in things like pleasure and motivation, while also regulating appetite and sleep. Some reports say it can help relieve pain.

What is CBG good for?

CBG is good for so many things, including sleep, pain relief, rest, relaxation, anxiety, ans so much more.

What does CBG stand for?

CBG is short for Cannabigerol.

Is CBG legal?

Yes, much like its cousin cannabinoid cbd, cbg is a legal derivative of hemp.

Is CBG psychoactive?

No, cbg is not psychoactive and will not get you high.

Is CBD vape additive the same as CBD vape oil?

CBD vape additive is a type of concentrate which mixes with other e-liquids that are nicotine or non-nicotine-based. For example, Diamond CBD offers a variety of CBD vape additives for you to enjoy with your favorite e-liquids. You simply add the mixture to your oil and you are ready to go.

How does HHC compare with CBD?

In many ways, CBD and HHC are pretty similar. In fact, much like Delta-8 and any other cannabinoid with which you might be familiar, both CBD and HHC interact with the endocannabinoid system. However, as with many other cannabinoids, CBD differs from HHC because it has no psychotropic high.

What is Raw CBD Isolate Powder?

Pure, raw, CBD Isolate powder, like the kind sold by DuraCanna is all-natural CBD that goes through an extra-refining process to remove all impurities. You won't find any other cannabinoids, terpenes, or anything there's no THC here, just pure, unadulterated CBD.

What is CBD Isolate?

CBD isolate is a CBD product where all other cannabinoids, terpenes, and flavonoids have been removed from the compound, leaving only pure, unadulterated CBD oil. It is the purest form of CBD oil.

Can I use Raw CBD to cook?

Yes! Pure CBD isolate, the kind found in raw CBD is perfect for cooking. Use it in your favorite recipes and enhance the wellness aspect of your next meal!

Do you know how to use CBD isolate?

CBD isolate can be used in a variety of different ways. Raw cbd isolate powder can be used in cooking, to make oils., to make edibles, and so much more. The possibilities are endless!

My Isolate CBD product came crystalized, what should I do?

Isolate cannabidiol tends to naturally crystallize which consumers should expect when purchasing those types of products. This affects the even distribution of cannabidiol milligrams contained in that item. To more evenly activate the cannabidiol molecules, the product should be slightly heated by placing the product into a warm surrounding such as a warm bowl of water for approximately 10 to 15 minutes. Shake well and enjoy.

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