Frequently Asked Questions

Browse our knowledge base to learn answers to frequently asked questions.

Most common questions

Is Delta-8 Legal?

The sale and distribution of Delta 8 products may currently be impermissible in certain states and subject to change in any state.  Therefore, it is highly recommended that any purchaser contact and consult legal counsel licensed in that particular jurisdiction for a legal opinion.

What is the Entourage Effect?

The Entourage Effect describes what happens when you find a balance from taking full-spectrum CBD products. All of the hemp plant’s cannabinoids, terpenes, flavonoids and more come together to create a synergistic effect known as the Entourage Effect. It was coined by two Israeli scientists in 1998.

Diamond CBD’s full spectrum CBD Oil products contain all natural phytocannabinoids that offer you a full-fledged Entourage Effect so that you can enjoy a greater balance throughout the day.

What is a hemp extract?

An extract or a hemp extract is a specific concentration of hemp, prepared in a way to ensure that it is both clean and pure, and free from chemical additives. All of our hemp extracts are free from synthetics and are THC-free as well, leaving you with nothing but pure hemp-derived CBD, the way it was meant to be used.
 

What are cannabinoids?

Cannabinoids are natural compounds found in both the human body and in the hemp plant. In fact, cannabinoids are the building blocks of many of your body’s natural functions. To date, scientists have identified over 80 natural cannabinoids.

Cannabinoids work within your body by interacting with the endocannabinoid system (ECS). The ECS has receptors and uses cannabinoids to support a whole host of different bodily functions. However, when your body’s natural cannabinoids need a boost, that’s where CBD comes in. CBD is a phytocannabinoid.

Hemp actually consists of more than 80 different phytocannabinoids, including Cannabidiol (CBD), Cannabigerol (CBG), Cannabichromene (CBC), and others.

 

What is the Endocannabinoid System (ECS)?

The Endocannabinoid System (ECS) is a group of cell receptors within the body. It is a vast system of receptors that accepts our bodies' own endocannabinoids as well as the phytocannabinoids found in hemp. The ECS supports a variety of different bodily functions. When our naturally produced cannabinoids aren’t enough to help maintain the ECS, phytocannabinoids like CBD can help give it a boost.

Is there a difference between Pet CBD and Human CBD?

We always recommend that you leave your pet CBD to the dogs, so to speak. CBD for humans and CBD for pets or each specially formulated for your’s and your pet’s individual endocannabinoid system and their smaller bodies. You wouldn’t want to overwhelm your pet with your CBD. 

How do I determine a CBD tincture dosage?

The best way to do this is to simply apply it under the tongue where it is then absorbed into the bloodstream.

For maximum effect, let the CBD oil set for as long as possible in order for maximum After a couple of minutes you can then swallow. To determine exactly how much CBD is in a dropper’s worth of oil, utilize the following formula:

[TOTAL CBD IN BOTTLE] ÷ [NUMBER OF MILLILITERS IN BOTTLE] = MGS OF CBD PER DROPPER

For example, if you have a bottle of 30mL CBD tincture that contains 1500mg of CBD:

1500MG ÷ 30ML = 50MG CBD PER DROPPER

While, this method may not be 100 percent accurate, it is far more accurate than not measuring at all. And remember, always start small and work your way up.

 

How should I dose CBD Oil?

How you dose your CBD oil can depend on several different things, including your age, weight, height, and CBD oil tolerance. We typically recommend the low and slow method. Start with the lowest dose possible, and slowly work your way up until you find an amount that works for you. Typically, we recommend that new users try products within the 250mg to 500mg range while experienced users may want something more, which is why we have products ranging anywhere from 750mg up to 3500mg and beyond. Remember, you can always take more, but you can never take less.

A good rule to follow when determining an optimal CBD dose is to take anywhere from 1-6mg for every 10 pounds of body weight based upon the consumer’s needs. For example, a great starting dose for someone who weighs 150lbs would be somewhere between 15-25mg, and a 200lbs patient would range from 20 to 33mg.
 

How do I use the dropper to administer my CBD oil?

Many of our CBD oil products include a dropper, which helps administer your dose. We recommend that you take reasonable precautions in keeping the dropper clean to avoid allowing any bacteria to infect the dropper. Don’t let the dropper touch your mouth when placing CBD oil under your tongue, and don’t let it mix with any food or drink either.

Will my dog or cat experience any side effects from CBD oil or CBD pet treats?

As long as you give your dog or cat the proper dose (or the correct number of pet treats) based on their size and weight), they should experience no side effects. However, seeing as hemp-derived CBD oil is all-natural and organic, at most, they may feel a little tired should you give them too much. It is always best to consult with your vet before giving your pet any CBD and if you encounter any problems.

Are your pet CBD products only for cats and dogs?

Currently, our CBD for pets is only designed to support the needs of cats and dogs. It is specially made for their bodies and endocannabinoid systems. However, please continue to check back with our site, as we are always introducing new CBD oil products to the market.

How do I determine if I should give my pet CBD oil, CBD pet treats, or CBD pet spray?

We always recommend that you have a conversation with your vet before giving them any CBD products. Your family vet knows best. Next, you know your furbaby better than anyone. Will they struggle with CBD oil? Do they prefer to take treats? Are they very fidgety, and therefore a CBD pet spray might be better? Consider all of your options before jumping in. Of course, if you need some assistance, our customer service team is here to help!

Is one Pet CBD product better than the other?

Absolutely not! We’ve designed our pet CBD lineup with a variety of options because we know that not every cat and dog are the same. But each product contains the same nutrient-rich, all-natural, organically-grown, hemp-derived CBD. Whichever product you choose, be it CBD oil, CBD pet treats, or CBD pet spray, your furry friend will receive the same high-quality CBD no matter what.

Tell me more about whole flower hemp CBD

Whole flower hemp CBD from Hemp Delight is one of our newest products. It’s a back-to-basics way of enjoying your favorite brand of CBD. It’s CBD the way it was meant to be used, right off of the hemp plant. Now you can use whole flower hemp CBD as a vape or an edible without any additives or fillers. It contains one simple ingredient — CBD.

Whole flower hemp comes in so many amazing strains, from Elektra, Sour Diesel, Sour Space Candy to even CBG White Flower. Once you try Whole Flower Hemp CBD, you’ll wonder how you ever lived without it.
 

What are the best ways to use CBD creams and topicals?

CBD creams and topicals are the ideal products for athletes, people who work out, and anyone else who needs a good cream or topical to take care of their skin. We recommend that you put just a dollop on your fingers and rub in a circular motion on your skin. You can use our CBD creams and topicals as needed throughout the day.

How many CBD Gummies should I take?

This answer depends on the CBD Gummies' strength, but generally, you can take 1-2 CBD Gummies every 4-6 hours. If you find you need more, increase your dose by one gummy every 4-6 hours as needed until you reach your optimal dose. Never exceed more than 6 CBD Gummies at a time.

A good rule to follow when determining an optimal CBD dose is to take anywhere from 1-6mg for every 10 pounds of body weight based upon the consumer’s needs. For example, a great starting dose for someone who weighs 150lbs would be somewhere between 15-25mg, and a 200lbs patient would range from 20-33mg.
 

How can I use Whole Flower Hemp CBD?

Whole Flower Hemp CBD products are all-natural and directly from the hemp plant. They can be vaped (we recommend using a dry herb vape for the best results) or be eaten like an edible. However, you choose to use your whole flower product, we believe that you will love the experience.
 

Can I use too much of your CBD Sauces and Salad Dressings?

Our CBD Sauces and Salad Dressings are some of our most popular edibles to date. They can be used when you grill, in the kitchen, or as a snack all on their own in some cases. These products are low-dose CBD products, so you can feel comfortable taking a second helping.
 

Is it safe to travel with CBD?

Yes! The 2018 Farm Bill made hemp-derived CBD completely legal, meaning it is safe to travel with CBD wherever you go. You can take it on a train, a plane, in a car, or anywhere else. There’s no need to hide your CBD oil. You can proudly carry it with you out in the open.
 

What other cannabinoids are found in full spectrum hemp?

Full-spectrum CBD includes a wide array of cannabinoids, including, but not limited to:

  • THCA: A form of tetrahydrocannabinol when heated up or burned. 
  • CBDA: A form of CBD that is abundant in hemp plants. It converts into CBD when heated.
  • CBN: When tetrahydrocannabinol degrades, it produces CBN. CBN works well in combination with CBD.
  • CBG: Another potent cannabinoid with great potential.
  • THCV: This is structurally similar to THC, though with different effects.

 

What is Cannabigerol (CBG)?

CBG is a precursor to all of the other popular cannabinoids that receive all of the attention. In other words, it does all of the hard work but receives none of the credit. Think of it this way, CBG-A, which is the acidic form of the cannabinoid CBG, eventually breaks down when heated to become all of your other favorite cannabinoids, including CBD, THC, CBG, and even a few you’ve really never heard of before like CBC or cannabichromene. 
 

What are CBD terpenes?

In all plants, terpenes are the building blocks for their anatomy. To throw out some scientific jargon, terpenes are groupings of hydrocarbons responsible for the scents, smells, and flavors in just about every plant. So, when your favorite strain has a lemon smell, you can thank terpenes, for example. Common terpenes are pinene, linalool, humulene, terpinolene, and limonene.
 

What are flavonoids?

As we noted in one of our blog postings recently, “Flavonoids consist of groupings of polyphenolic compounds that perform as secondary metabolites to countless fungi and plants. With well over 6,000 different varieties of flavonoids already discovered, their effects and functions span across a diverse spectrum.” One of the primary purposes of flavonoids is to provide color to plants, among other things.

What’s the difference between a CBD oil and a CBD tincture?

When you take a CBD oil, your taking pure CBD. You may try full-spectrum CBD oil, which includes all of the other cannabinoids, terpenes, and flavonoids the hemp plant has to offer, but for all intends and purposes, you're still taking CBD. On the other hand, a CBD tincture is a potent formula that mixes CBD with different carrier oils like hemp oil. Together they help your body naturally absorb the CBD.
 

What is Full spectrum CBD oil?

Full-spectrum CBD oil is a CBD oil or other CBD product that contains all of the other cannabinoids, terpenes, and flavonoids found in the hemp plant. Together they work in a synergistic way to produce the entourage effect in your body.
 

What is Broad Spectrum CBD oil?

Like Full spectrum CBD oil, Broad Spectrum CBD oil contains all of the other cannabinoids, terpenes, and flavonoids found in the hemp plant. However, the THC has been entirely extracted out of Broad-spectrum CBD (whereas full spectrum still contains up to 0.3 percent THC). Together they work in a synergistic way to produce the entourage effect in your body.
 

What is CBD Isolate?

CBD isolate is a CBD product where all other cannabinoids, terpenes, and flavonoids have been removed from the compound, leaving only pure, unadulterated CBD oil. It is the purest form of CBD oil.
 

What are the different ways to extract CBD oil?

While here at Diamond CBD we use supercritical CO2 extraction, as it produces the cleanest and purest CBD oil possible, there are other ways to extract CBD from the hemp plant. They include:

  • Olive Oil Extraction method
  • Dry Ice Extraction method
  • Solvent Extraction method

What is Hemp Oil?

Like CBD Oil, Hemp Oil is produced from the hemp plant. However, it is extracted a bit differently. Hemp Oil comes from the leaves, buds, and stem of the hemp plant. It can still retain many of the phytocannabinoids, terpenes, and flavonoids found naturally in hemp, just like CBD oil. Don’t confuse hemp oil with hemp seed oil, which is produced by pushing the oil out of the seeds.

 

Do you have a CBD dosage chart I can follow?

Yes, for best results with your CBD oil or other CBD products, follow this chart based on your weight:

  <25lbs 26-45lbs 46-85lbs 86-150lbs 151-240lbs >241lbs
Desired Effect            
Mild 4.5mg 6mg 9mg 12mg 18mg 22.5mg
Strong 6mg 9mg 12mg 15mg 22.5mg 30mg
Extreme 9mg 12mg 15mg 18mg 27mg 45mg

 

Are CBD and THC the same?

No. Both cannabinoids act differently on the body. THC affects the brain, binding to naturally-occurring CB-1 receptors in the central nervous system and causing a psychotropic high. CBD, on the other hand, is an entirely different molecule. It binds to CB-2 receptors and does not cause a psychotropic high.

How do I take CBD?

Diamond CBD products, like all CBD products, can be taken in a variety of different ways. It can be taken orally using CBD oil placed under the tongue or mixed with your favorite food or drink. There are also CBD creams, CBD vapes, CBD edibles, and so much more. 

Is CBD natural?

Absolutely. CBD is a naturally-occurring cannabinoid found in the hemp plant. It is not synthetic.

Does CBD have any side effects?

No! CBD is entirely safe. In fact, the only time CBD oil was ever unsafe was when unscrupulous producers used unnatural additives and thinning agents, something that Diamond CBD never does. Research shows that CBD is safe and has no side effects

Is CBD addictive?

No, CBD has no known addictive properties. It is entirely safe for use and has no known side effects, aside from some drowsiness, whatsoever.

What will CBD do for me?

CBD is a very versatile compound that has many, many benefits. It is an excellent addition to your everyday wellness routine and can help you with your overall lifestyle. Depending on your needs, CBD can be whatever you need it to be.

Will Delta-8 make me high?

Yes, Delta-8 is a new hemp-derived cannabinoid that causes a subtle but very much legal psychotropic high. Delta-8 is a derivative of Delta-9 THC. However, this cannabinoid is legal, for now!

Is Delta-8 safe?

Yes! Delta-8 is entirely safe. While we’re still learning more about this novel cannabinoid every day, what we do know is that it is safe and that it causes a smooth but subtle high. (It’s legal too!)

Why combine Delta-8 with CBD?

At Diamond CBD, we combine Delta-8 with our high-quality, hemp-derived CBD Isolate to give you the best of both worlds. CBD helps to balance out the Delta-8, as CBD is known to moderate any high caused Delta-8. It will help keep things smooth, subtle, and grounded.

What’s the best way to enjoy Delta-8?

You can use Delta-8 in many different ways. Our Chill Plus Delta-8 products are available as gummies, vapes, capsules, oils, and more. They are best tried with friends!

Why am I just hearing about Delta-8?

Typically, Delta-8 is found in small quantities in most hemp plants. However, at Diamond CBD, we’ve found new and innovative ways to extract this novel cannabinoid to make it more economical to give to you, the consumer. Delta-8 has been around for a while now, but it’s finally making its way to the consumer market due to new extraction methods.

Is Delta-8 the same as THC?

Delta-8 is a derivative of and a close cousin to Delta-9 THC. Like its more famous cousin, Delta-9 will give you a psychotropic high, although it will be much more subtle and smooth. Unlike THC, hemp-derived Delta-8 is completely legal across the United States.

What is CBD oil?

CBD, also known as cannabidiol oil is one of many cannabinoids found in cannabis.

Cannabis is the genus name for both marijuana and hemp, and the term itself is not necessarily interchangeable with marijuana. In fact, almost all CBD oil today comes from industrial hemp, which contains negligible amounts of THC, the cannabinoid responsible for causing a high. Most strains of agricultural hemp are rich in CBD while only having less than 0.03 percent THC, making them perfect for extracting CBD oil.

So, then, will CBD oil make me high or give me a buzz?

Absolutely not! CBD oil is an entirely different cannabinoid from THC. Moreover, CBD oil extracted from hemp contains negligible amounts of THC — less than 0.03 percent — making it impossible for anyone (including their pet) to feel high when using it. Remember, although CBD oil comes from hemp, CBD oil is not marijuana.

Okay, but how can I know that I’m buying the best CBD oil?

The best companies do a few things to ensure that their customers receive only top quality CBD oil. First, we provide clearly labeled packaging on all of our CBD oil products, including our CBD edibles, CBD vapes, and CBD creams. We also offer independent third-party lab reports for all of our CBD oil products so that consumers know exactly what’s in the bottle. Moreover, we have a customer experience team ready to help answer any of your questions should you need anything along the way.

Is the source of my CBD important too?

When purchasing CBD, you also want to make sure that you know from where it is sourced. We source all of our CBD oil from soil rich hemp farms in Kentucky, Colorado, and Scandinavia. Also, the best CBD oil is extracted with a process called supercritical CO2 extraction which retains all of the naturally occurring beneficial molecules found in the hemp plant.

Tell me more about how you extract your CBD hemp oil.

People should be careful of cheap CBD oil, because toxic solvents such as propane, hexane, or butane may have been used to extract it. Poisonous solvents can be hazardous extremely hazardous.

Although some companies use ethanol in their extraction process, the best companies use supercritical CO2 extraction for everything, including flavored CBD oil collections. It maintains the purity of the CBD oil throughout the entire process. Also, supercritical CO2 extraction retains all of the naturally occurring beneficial molecules found in the hemp plant.

Is using CBD vape oil just like smoking?

No! Though it may appear similar at first vaping CBD vape oil is nothing like smoking. Oil is a purified extract, unlike smoke which is filled with toxins. Vaping gives you much more control over what you put in your body as compared to smoking.

Is CBD vape additive the same as CBD vape oil?

CBD vape additive is a type of concentrate which mixes with other e-liquids that are nicotine or non-nicotine-based. For example, Diamond CBD offers a variety of CBD vape additives for you to enjoy with your favorite e-liquids. You simply add the mixture to your oil and you are ready to go.

What are the different ways I can use CBD vape oil?

For those new to vaping, it is best to start with Diamond CBD’s line of disposable CBD vapes of which there is a whole variety of choices. CBD vape oil users looking for something easy but a little more permanent can try a disposable CBD vape juice cartridge. Experienced users may choose to invest in a refillable vape pen. Here, a person can use CBD vape oils and flavors or mix in some CBD vape additive.

How are CBD edibles different than CBD oil?

CBD edibles are usually found in something sweet, like CBD gummies. There's also delicious CBD honey that can be put on food or mixed with hot tea.  It's a simple way to take the CBD you need to help you through the day. Just one or two CBD gummies can give you the CBD you need to put you back on track. For those looking for something a bit simpler, there are also CBD capsules. CBD oils can be flavorless or flavored and can be taken alone or added into your favorite foods and beverages, if designed in tincture form. 

What about Raw CBD? How does it compare to CBD oil?

Raw CBD are just like CBD oil crystal isolate. They are raw, crystallized, 99% pure CBD isolate powder that can be vaped or put in food and drinks. They are perfect for anyone who prefers pure CBD without any other cannabinoids or other compounds.

What about your CBD capsules — do they have CBD oil, in them?

Our CBD capsules are another great way to take your pharmacist-formulated CBD, especially if you are one of those busy people with a hectic lifestyle. It’s as simple as popping a daily vitamin, except with all of the possible benefits of taking CBD. Our capsules are available with or without turmeric or other natural ingredients, to give you the option of a little extra-added boost.

Are your hemp oil products lab tested?

All of our beauty and skincare products go through rigorous lab testing to make sure they are held to the highest quality standards on the market today. They are guaranteed to have natural botanicals and support your skin’s hydration.

What type of CBD products do you have?

We offer everything you could want in the CBD market, including CBD oil, CBD pet products, CBD edibles, CBD drinks, CBD lotions and creams, and CBD vapes. Within these categories, we have hundreds of products, including gummies, capsules, creams, and more, to provide you with seemingly endless product options for your business needs.

Is CBD Oil legal?

Yes, CBD Oil is legal in all 50 states. The Agricultural Act of 2018, also known as The Farm Bill, gave every state the power to grow and cultivate hemp and its byproducts, including CBD.

My Isolate CBD product came crystalized, what should I do?

Isolate cannabidiol tends to naturally crystallize which consumers should expect when purchasing those types of products. This affects the even distribution of cannabidiol milligrams contained in that item.  To more evenly activate the cannabidiol molecules, the product should be slightly heated by placing the product into a warm surrounding such as a warm bowl of water for approximately 10 to 15 minutes.  Shake well and enjoy.

Does CBD come from marijuana or hemp?

Marijuana and hemp are two different types of cannabis. However, they both come from the same species, known as Cannabis sativa. Both plants contain CBD. Then what’s the difference? In marijuana, CBD is typically found in the seeds and stems. Hemp, on the other hand, contains high quantities of CBD in all parts.

Also, a hemp plant contains no more than 0.3% THC. All Diamond CBD products come from the industrial hemp plant.

 

Is all CBD the same?

No, definitely not. Not only are there different types of CBD, including CBD gummies, CBD capsules, and more, but there is also full-spectrum CBD or CBD isolate. Moreover, many unscrupulous companies are making lower quality products. Diamond CBD uses only all-natural, organic hemp for the best quality CBD on the market today.

Is there a difference between whole-plant hemp and CBD isolate?

CBD isolate is pure cannabidiol. It has no additional cannabinoids, terpenes and contains around 99% cannabidiol. Whole plant hemp contains all of the properties of the hemp plant. It includes CBD, all of the other cannabinoids, terpenes, and more. It’s akin to the plant growing in the ground.

Do CBD Creams actually work?

CBD creams or topicals are incredibly effective. Many people, especially athletes and those that live active lifestyles, swear by them.

Will CBD affect my appetite?

Unlike with THC, CBD won’t give you “the munchies.” CBD products do not have the same effect as THC. Marijuana increases your appetite because it has a high concentration of THC; however, CBD won’t affect your appetite.

What does unflavored CBD oil Taste like?

If it doesn’t have any added flavors, CBD oil has a very earthy, plant-based taste. Many users enjoy the taste of unflavored CBD, while others prefer to use something with added flavor. It’s up to you! You can always mix unflavored CBD oil with your favorite food or drink.

How long does CBD stay in your system?

CBD oil might remain in your system for up to five days, depending on several personal factors. That doesn’t mean the effects last that long, just that it can be detected in your system that long. Still, for some users, CBD can stay in their system for weeks. It all depends on factors such as the amount consumed, frequency of use, and other things. 

Will CBD help my specific condition?

Federal regulations prevent us from making claims about whether or not CBD oil can help with your specific conditions. There is, however, ample information online. We also recommend that everyone speak with their doctor.

Other questions

Can I cancel my subscription?

Yes, you can cancel your subscription by logging into your account. Click My Subscription and select which subscription order that you would like to cancel.

What is your subscription terms and agreement policy?

Registration and Membership; Product Sales

In order to start your ongoing Diamond CBD monthly subscription, you must register as a member on our Website. All information that you provide to Diamond CBD, including your credit card information, is subject to Diamond CBD's Privacy Policy. You are responsible for keeping your registration information up to date through the account page on the Website.

As a registered user of Diamond CBD, you agree to receive emails promoting any special offer(s), including third party offers. We may from time to time send you our monthly newsletter. You may opt-out from receiving special promotions or our newsletter by unsubscribing.

 

Monthly Delivery

As a subscribed Diamond CBD member, each month we will ship you a package with the specific item for which you subscribed.

BY SUBSCRIBING, YOU AGREE TO PAY THE MONTHLY SUBSCRIPTION FEE FOR THE PRODUCTS THAT YOU SUBSCRIBED TO.

 

Billing and Payments

The price of the Services and/or goods is payable in full before delivery. We accept the following credit cards at this time: Visa, MasterCard, American Express, or Discover. You will automatically be charged each month for your ongoing subscription. 

For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of Products.

We use a third-party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you grant Diamond CBD the right to store and process your information with the third-party payment service, which it may change from time to time; you agree that Diamond CBD will not be responsible for any failures of the third party to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third party payment service provider's terms of service. You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.

 

Membership Cancellations

We work hard to make your membership satisfying; however, you may cancel your ongoing membership through the account page on the Website

YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL AND YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL AND, IF YOU DO NOT CANCEL YOUR MEMBERSHIP PRIOR TO 24 HOURS OF YOUR NEXT ORDER DATE YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW.

We may terminate your membership, without notice, for conduct we believe violates these Terms and Conditions or our policies, is harmful our business interests, or for an inactive account.

When will my handcrafted edibles ship?

To ensure maximum freshness, our made-to-order, handcrafted edibles are only shipped between Monday through Wednesday. This process prevents your order from any shipping delays that may be caused due to weekend deliveries. Please note that all orders placed after 4 p.m. on Wednesday will be shipped on the following Monday.

How many points do I earn for each dollar spent?

Points are earned in a tier system based on membership level. Silver members will earn 10 points per dollar spent. Gold members earn 15 points per dollar spent. And Diamond members earn 20 points per dollar spent. To learn more about how to earn points and rewards, visit our Rewards Page.

How do I earn points for reviewing products?

Simply log into your membership account and review a product you’ve purchased to earn 250 rewards points. That’s it! Your points will be automatically added to your account. Please note that you will only receive points for reviews made on products you have purchased while logged into your account.

Can I earn points without purchasing a product?

Yes! While you do earn 10, 15, or 20 points based on your membership level (Silver, Gold, and Diamond, respectively), you can also earn points without making a purchase. You can earn non-purchase points by simply creating an account, reviewing products purchased while logged into your account, and more! Learn all about the Diamond Rewards program here.

Do my points expire?

As long as your account is being used, your points will never expire. However, points will expire after one (1) year of inactivity if you have not earned or redeemed any points within that time frame.

How do I join the Diamond Rewards program?

Joining is easy! Simply log in to your Diamond CBD account and click on the Rewards Program tab located on the left-hand side of your account page. Once there, just click the Join Rewards Program button to complete your Diamond Rewards account. You'll receive 100 points just for joining! If you don't have an account with DiamondCBD.com, create one here to get started.

How can I refer a friend to receive my $20 off coupon?

Referring a friend easy, and can be done in 3 simple steps.

1. Log in to your Diamond CBD account and select Rewards Program from the list on the left of the screen. 

2. Click on the Open Rewards Program button on the right.

3. Select Refer Friends from your rewards options.

Now, simply copy the link to share with a friend, or select any of the sharing options provided. That's it! Your reward will be automatically added to your account once your friend completes their first purchase of $20 or more using your unique link.

What does it mean to be a “leader in transparency?”

At Diamond CBD, we believe in setting the industry standard for or being leaders in transparency. That means going above and beyond what is deemed necessary by federal regulators to make our products compliant. That’s why all of our CBD oils, CBD edibles, CBD creams, and more are run through third-party labs for quality and safety. Moreover, it’s why all of our certificates of analysis are made available online for inspection. At Diamond CBD, we don’t just follow industry standards; we set them, making us leaders in transparency.

 

Are Diamond CBD’s products organic?

All of our products are cultivated in nutrient-rich soil on organic, non-GMO farms right here in the US. It’s our way of guaranteeing that only the best CBD oil makes its way to our store and your home. At Diamond CBD, when we say all-natural hemp, we mean all-natural hemp.
 

Do Diamond CBD products expire?

We continue to research this question so that you can have the optimal use of your products. If your CBD oil products are stored properly, they should be good to use for at least one year.

Tell me more about Diamond CBD

Like you, the people behind Diamond CBD are CBD users who were looking for all-natural hemp-derived CBD products. They were tired of finding low-quality, fly-by-night products, so they set out to create their own. They wanted to develop high-quality products that everyone could use, while also being innovators in the industry. They wanted to give their Diamond seal of approval. Over the years, Diamond CBD has put forth some of the newest products on the CBD market, from CBD vapes to CBD Sauces, to whole flower CBD and more.

Can the color of my CBD oil change from batch to batch?

Because our CBD oil is all-natural and comes from nature, it can sometimes vary slightly in color from batch to batch. At Diamond CBD, we never add any dyes or anything unnatural to our CBD oil to change the color. We keep all of our products natural the way nature intended them to be.
 

How do I know how to choose the right product for me?

If you’re new to CBD oil, choosing the right product can seem like a heavy task. We recommend trying something simple to start, like CBD Gummies. If you find success, then you can branch out to some of our other products like our CBD oils and even our CBD capsules. Our customer service team is on call to help you with your decision.
 

Do you sell any CBG products?

We do! Our Hemp Delight line of whole flower CBD products includes a strain of CBG white flower. It’s a whole flower, back-to-basics CBG product teeming with the rustic scent of lemon and diesel. You can experience a full spectrum plant that’s filled with terpenes, flavonoids, and other cannabinoids, all of which are centered around CBG.
 

Is it safe to purchase CBD online?

Yes, as long as the company is reputable. Diamond CBD uses only industrial hemp with less than 0.3% THC. There is no illegal marijuana in any of our products. We have millions of customers all over the US who buy CBD online from us every day.

What is a phytocannabinoid?

Phytocannabinoids are cannabinoids that occur naturally in the hemp plants. In fact, “Phyto” means plant. Hemp plants produce large amounts of phytocannabinoids. CBD is the most plentiful.

Is CBD a drug?

No, CBD, especially hemp-derived CBD, is not considered a drug, according to the Food and Drug Administration. 

How do I know your CBD is of high quality?

Always do your homework when purchasing CBD. All of our products at Diamond CBD go through third-party testing, ensuring there are no synthetics and no THC in each batch. You can check out all of our lab reports online.

Who shouldn’t take CBD products?

Legal hemp-derived CBD products are made for adults over 18 years of age. You should check with your doctor first if you have any conditions which may preclude you from taking this product.

How long after I order will my products arrive?

After we receive your order, it takes 1-2 business days to process. Shipments are sent using the UPS. Shipping times depend on your location and may vary from 2 to 5 business days (Monday to Friday) after processing times. Shipping times do not include any potential for inclement weather, holidays, or backorders.

What happens if you are running a sale and I apply a coupon?

Because we don’t allow customers to “stack” coupons, the highest of the two discounts will be applied to your final bill. For example, if the sale is 50 percent off and your coupon is for 40 percent off, the sale price will be applied, but not the coupon.

Am I able to use a coupon more than once? Do your coupons expire?

It depends on the promotion. While the bulk of our coupons are both time sensitive and for one use only, there may be some exceptions. You should assume that your coupon will expire and can’t be used more than once unless otherwise noted. Please check our website or with customer service for more information on specific coupons.

What other limitations are there on your coupons?

Our coupons are limited to one per customer, per sale. Any attempts to reuse a coupon or discount code via multiple accounts or addresses will render any all discounts invalid and will result in a canceled order.

Can I use your coupons for wholesale purchases?

No, customer coupons are not applicable to wholesale purchases. Wholesalers may, from time-to-time receive their own sales and discounts independent of single customers. However, sales from our store do not apply to wholesale purchases.

When do I enter my discount or coupon code?

Coupon codes are always entered and applied prior to making final payment. Once final payment is made a coupon cannot be applied after the fact, so please be careful when entering any codes.

How much does shipping cost?

Standard shipping is free UPS ground within the United States for orders over $100. Expedited shipping is available for an additional charge based on your location.

What do I do if my purchase is damaged?

We have a brand new online returns or exchange system. On our new returns page, which you can find here, all we need are your order number and the email you used to place the order. Follow the instructions to select which item or items you would like to return or exchange, and a return shipping label will be automatically generated. Just print out the label, drop it in any mailbox and upon receipt and inspection customer service will process the reimbursement. We always ship via the UPS. 

How do I cancel my order?

If you wish to cancel your order, please give us a call at 305-615-1194 as soon as possible. However, if your order is already in transit, you can use our online returns system upon delivery.

My order didn't process but funds were taken out of my account. What do I do?

If you received an error message when processing your order and did not receive a confirmation email there could be an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. We do not have these funds. The bank holds declined funds for 2-3 business days and then releases them back to your account.

What do I do if my discount code expired?

Although your discount code has expired, we come out with new discounts weekly. Be on the lookout for future discount codes! If you're ever experiencing trouble purchasing with a discount code don't hesitate to contact us.

Where is my package?

Use the provided tracking number to track your number on the UPS website. The tracking number can be found on your order confirmation email or your order history if you created an account during checkout. If you are currently logged in you can find your order history here. If the UPS says the package was delivered but you have not yet received it, please contact them or your local post office for further assistance. We recommend opening a research of delivery claim with UPS which may help in located your package’s whereabouts. Please be aware there can sometimes be a delay in actual delivery time with UPS.

Why was I charged an international transaction fee?

Our credit card payment processor is located in England. You might see a small (usually less than 1%) fee charged by your bank or credit card because of this. This fee is not charged by Diamond CBD and we have no control or visibility into this fee. These fees are charged by some bank/credit cards. If you would like to avoid paying this fee we recommend you call your bank or credit card provider to find out if they charge a fee for transactions processed overseas. Not all banks or credit cards charge these small fees. Please keep in mind Diamond CBD is an American based company shipping from the United States. Our payment processor is currently located overseas due to the difficulties cannabis related companies are currently having working with American credit card processors or banks.

Do you use synthetics or THC in your products?

Our focus is to research and develop innovative natural CBD extracts with no synthetics or THC. We pride ourselves in producing the finest and purest CBD oils while never compromising quality. Check out our About Page for more information. Our CBD is constantly tested to ensure quality. We list all our ingredients on our website as well as on each package. We also have lab reports for many of our products available online.

Is CBD Psychoactive?

No. Hemp oil contains CBD, the non-psychoactive compounds of the cannabis plant. Hemp oil does not have the psychoactive qualities found in THC, and while using it you can maintain a clear mind and active lifestyle.

How is Hemp different from Marijuana?

Hemp is not marijuana and will not get you ’high’. Hemp, or industrial hemp, is a commonly-used term for cannabis sativa plant strains which contain very low levels of tetrahydrocannabinol (THC) and are typically used for its fiber and seeds.

Why am I not feeling the desired effect?

The first thing to remember is CBD is not THC and does not provide any psychoactive effects. The relaxing effect of CBD depends on many factors, including the amount consumed, the rate at which it is consumed, your body mass, and your metabolism.

What is your return & refund policy?

Returns
We offer free returns only on unopened items within 15 days from delivery date except for vaping products. You can make returns or exchanges using our online returns system. Read more here.  All vaping products are final sale, unless the product arrives damaged.

No returns, refunds or exchanges on any products not able to be sold because of any causes beyond the control of either party, including but not limited to, acts of God, weather, war, civil unrest, strikes, lockouts, riots, insurrection, terrorist attacks, government regulatory actions, acts or decrees of governmental or military bodies, fire, casualty, flood, earthquake, or any other force majeure event.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 business days.

Wholesale
Please note, we do not accept refunds on wholesale orders.

How to Complete a Return Request?

Here are a few quick steps should you need guidance in requesting a return label.

Step 1. After you have logged into your account, you have to open MY ORDERS. Then you have to select “See Details” for the eligible order that you would like to return. 

Step 2. Start your return request by clicking on the “Return or Replace Items” green box below your order number.

Step 3. Here is where you fill out the actual form for your return. You must include the quantity that you are requesting to return.

  • Make sure you select the appropriate reason for your return for each item. The reasons are as follows: 
    • Defective

    • Damaged

    • Wrong Item

  • Make sure you tell us what resolution you are looking for as well, so we will be able to assist you. The options are as follows:
    • Replacement

    • Refund 

    • Extra Item

  • The next section is for the customer to leave a “Note” if you have further details about the items you are requesting to return.
  • Most importantly, DO NOT forget to upload your photos for proof of purchase along with the items you are wanting to return. You can upload a photo for each item for as many as you need to, to reflect your claim.

Step 4. If you would like your APPROVED replacement sent to a different shipping address, then all you have to do is check the box to "add a different shipping address.” After that is all done, all that is left to do is to finalize your request by clicking the RETURN button.

Is the mg quantity of my CBD products accurate?

Although every effort is exerted for consistency, the milligram content of cannabidiol in any product is an approximation that may vary slightly.  All batches are based upon formulations that may be inconsistent in each bottle, package or other product delivery method.  Please check laboratory test results for an exact amount to determine proper dosage.

Is hemp gluten-free?

Yes. Hemp is not in the gluten family of grains like wheat or rye. Hemp is also vegan and can accommodate almost any diet.

What does it feel like to use CBD?

When it comes to CBD, everyone is different. The truth is, CBD is a very subtle product. It doesn’t hit you in the face like THC or other compounds. Users report feeling a variety of different ways, depending on what type of CBD they use and how much. 

After 10 days, if you’re not sure if a specific product is working for you, we recommend that you switch to another product. Finding the right product is all about trial and error.

Is Diamond CBD non-GMO?

Yes, Diamond CBD hemp comes from certified seed stock and is produced via natural methods. All of our hemp-derived CBD products are high in CBD and have less than 0.3% THC. 

What are the specifications for my 5To battery on my vape pen?

Your new vape pen is loaded with a state-of the art battery that will last. Here are the specs:

  • Variable Voltage: 3.4V - 4.0V
  • Threading Size: 510 Female (will only accept 510 male threaded tanks) 
  • Built-in Beauty Ring
  • USB charging
  • 350mAh

Package Contents:

  • 1x 5To 350mAh Battery
  • 1x USB Charger

 

What should I know before using my 5To vape pen battery?

Your 5To vape pen comes with a state-of-the-art battery for an amazing vaping experience. Before using , please take note of the following warning/disclaimer to ensure the best experience possible:

  • Like all batteries, your 5To batteries might cause damages like leaking, fire or explode when misused or defective.
  • It is your responsibility to double-check and make sure your device has the necessary protection circuits.
  • When charging your Battery Pack, please put the battery in a fireproof container. Always charge in an isolated area, away from other flammable materials such as carpet, wood, paper etc.
  • Diamond CBD nor the manufacturer are NOT responsible for any damages caused by using our products.
  • You must always follow the manufacturer's use and care instructions and all applicable laws and regulations.

Are there any safety instructions for my 5To vape pen?

Yes, and you are required to read them all before using your vape pen. Failure to read or understand the safety instructions/warnings is the fault of the user and not Diamond CBD or the manufacturer. 

Furthermore, Lithium Polymer and Li-ion batteries are volatile. Failure to read and follow the safety instructions/FAQs may result in fire, personal injury, and damage to property if charged or used improperly.

What type of products (juices) can I vape with my 5To pen?

Your rechargeable vape pen works with a wide array of different products. It was specifically designed for people who enjoy safely vaping products such as CBD, e-juices, and other essential oils. However, it is your responsibility to make sure that any product you use with your vape pen is safe for, and specifically made for the express purpose of vaping.

How do I use my 5To vape pen?

Once your battery is charged fully and you find a desirable temperature, you are ready to use your new pen. To use it, press down on the button and hold it while you inhale.  

What are the best practices for storing and transporting my 5To batteries?

When storing and transporting your batteries, you must adhere to the following safety precautions at all times:

  • Store your batteries at room temperature between 40 and 80 degrees Fahrenheit for best results.
  • Do not expose the battery pack to direct sunlight (heat) for extended periods.
  • When transporting or temporarily storing your batteries in a vehicle, the temperature range should be greater than 20 degrees Fahrenheit but no more than 150 degrees Fahrenheit.
  • Storing your batteries at temperatures greater than 170 degrees Fahrenheit for extended periods of time (more than 2 hours) may cause damage to battery and possible fire.
  • Do not stack batteries.
  • Do not carry loose batteries in your pocket.
  • Keep batteries away from metal objects (keys, coins, jewelry, cell phones etc.).
  • Keep batteries away from flammable material.
  • Keep batteries in their case or other insulated material.
  • Periodically check batteries for signs of wear and tear. If observed, dispose of the batteries.
  • Do expose batteries to moisture, direct sunlight or unsafe temperature.

How do I care for my 5To batteries in a safe manner?

  • Charge the batteries with a good quality Lithium Polymer charger. A poor-quality charger can be dangerous and must not be used.
  • Set voltage and current correctly (failure to do so can cause fire).
  • Please check cell voltage after the first charge. For Example:
    • 1-Cell: 4.2V (4.15 to 4.22)
    • 2-Cell: 8.4V (8.32 to 8.44)
    • 3-Cell: 12.6V (12.48 to 12.66)
    • 4-Cell: 16.8V (16.64 to 16.88)
    • 5-Cell: 18.5V (18.30 to 18.60)
  • Do not discharge the batteries to a level below 3V per cell under load. Deep discharge below 3V per cell can deteriorate battery performance.
  • Use caution to avoid puncture of the cell. Puncture of cells may cause a fire.
  • Charging the battery every 2 months to keep it fresh if you don't use it.

What is the 5To battery’s operating charging temperature?

Your batteries should always be used at the following temperatures:

  • 32 to 113-degrees Fahrenheit 
  • Discharge: 32 to 140-degree Fahrenheit

Let the batteries cool down to an ambient temperature before charging. During discharge and handling of batteries, do not exceed 160-degree Fahrenheit.

 

What are the best practices to ensure I charge my 5To batteries safely?

To charge your batteries properly and ensure that nothing goes wrong during the process, adhere to the following best practices at all times:

  • Never charge your batteries unattended.
  • Put your batteries in a fireproof container and charge them in an isolated area, away from other flammable materials. Always have a fire extinguisher nearby for emergency use.
  • Do not overcharge your  batteries
  • Keep batteries and chargers away from children and pets
  • Do not charge batteries overnight
  • Do not charge your batteries or device with a phone, tablet, or standard USB port.
  • Do not modify, remove or disable security features of your charger or device
  • Charge on a flat surface and ventilated area.
  • Let the battery cool down to ambient temperature before charging.

Are there any additional best practices for charging my 5To batteries that I should know about?

In addition to the basic list of best practices, please take note of the following:

  • Do not charge your battery packs in series. Charge each battery pack individually. Failure to do so may result in incorrect battery recognition and charging functions. Overcharging may occur, and fire may result.
  • When selecting the cell count or voltage for charging purposes, select the cell count and voltage as it appears on the battery label. As a safety precaution, please confirm the information printed on the battery is correct.
    • Example: The label on a 2-Cell battery pack in series will read charge as 2-Cell (7.4V) or may cause fire. You must select 2-Cell for charging.
    • Example: The label on a 3-Cell battery pack in series will read charge as 3-Cell (11.1V) or may cause fire. You must select 3-Cell for charging.
  • Selecting a cell count other than the one printed on the battery (always confirm label is correct), can cause fire.
  • You must select the charge rate current that does not exceed the battery's allowed charging current. (Please double check the battery's specification)

What should I do if there is an issue while charging/ recharging my 5To batteries?

If at any time you witness a battery starting to balloon, swell up, smoke or become hot, discontinue the charging process immediately, disconnect the battery, and observe it in a safe place for approximately 15 minutes. This may cause the battery to leak, and the reaction with air may cause the chemicals to ignite, resulting in a fire.

Since delayed chemical reaction can occur, it is best to observe the battery as a safety precaution. Observation should occur in a safe area outside of any building or vehicle and away from any combustible material.

Wire lead shorts can cause fire! If you accidentally short the wires, the battery must be placed in a safe area for observation for approximately 15 minutes. Additionally, if a short occurs and contact is made with metal (such as rings on your hand), severe injuries may occur due to the conductibility of electric current.

A battery can still ignite even after 10 minutes.

In the event of any damage due to dropping the charger, you must remove the battery for observation and place it in a safe open area away from any combustible material for approximately 15 minutes.

What are some best practices to ensure the safety of my 5To batteries?

To ensure the safety of your new rechargeable batteries, adhere to the following best practices at all times:

  • Do not cut any terminal wires or solder any connections.
  • Never store or charge your battery pack inside your car in extreme temperatures, since extreme temperature could ignite fire.
  • Never drop the batteries.
  • Never modify the batteries.
  • Do not use a damaged charger or one which has been dropped
  • Keep the batteries clean
  • Do not re-wrap batteries
  • We suggest you put the battery in an enclosure to protect it from damages by liquid, accident, or dropping from a height accidentally.

What are some other safety precautions I should know about my 5To battery?

Some of the most important safety measure you should take with your new battery include:

  • You must keep your Li-ion and Polymer battery pack away from children.
  • Do not build your own battery pack or charger. Always use those specific to your battery and manufactured with a UL certification.  Do not modify a charger.
  • Never make the wrong polarity connection when charging and discharging battery packs. Always double check the polarity of the battery connector to make sure red wire to red wire and black wire to black wire.
  • Do not mix and use old batteries and new batteries, or batteries with different brand names.

How do I know when it is time to replace my 5To batteries?

Lithium batteries have their own life cycle. Please replace old batteries with new ones when they reach their service life or when they are two years old, whichever comes first.

Please note that testing battery properties is your own responsibility. Please test Li-ion batteries you bought from us before using to ensure the batteries can be operated properly and safely in your device.  For more information, please contact the manufacturer directly.

 

What should I know about my 5To battery’s lifecycle?

Batteries that lose 20 percent of their capacity must be removed from service and disposed of properly. We recommend that you inspect and replace your batteries often. Batteries which have been stored and not placed in service for two(2) months should be discarded and not be charged or used.

Is there a product warranty for my 5To rechargeable vape pen/batteries and what does it entail?

The product warranty is limited to those of the manufacturer. Please refer to the manufacturer website for details. Warranty does not cover collateral damage. Misuse, abuse, incorrect charging and other inappropriate use (failure to strictly follow the safety warnings and instructions set forth in this FAQ, within the packaging and its instructions, and contained on the manufacturer's website) of this product are not covered under any warranty. Lightfire Group LLC, and Kanger Wholesale USA and their affiliates make and extend no warranties or representations.

Are there any general guidelines or warnings about my 5To batteries that I should know?

Always use a specific Lithium Polymer/Li-ion charger only. Do not use a NiMH or NiCd charger- Failure to do so may cause a fire, which may result in personal injury and property damage.

Also, never charge batteries unattended. When charging LiPo/Li-ion batteries you should always remain in constant observation to monitor the charging process and react to potential problems that may occur.

 

What if my 5To charger has technical deficiencies?

Some LiPo/Li-ion chargers on the market may have technical deficiencies that may cause it to charge the LiPo/Li-ion batteries incorrectly or at an improper rate. It is your responsibility solely to assure the charger you purchased works properly. Always monitor the charging process to assure your batteries are being charged properly. Failure to do so may result in fire.

My order says “pending” when I log in. What does it mean when my order is “pending”?

When you log in to check your order, it might have one of several different statuses, one of which is “pending.” If your order is “pending” that simply means that we have received your order and it is now waiting to be shipped. 

Orders will typically ship out 24 to 48 hours after your purchase is placed. Once your order ships the “pending” status will change. It will be replaced by your tracking number. In addition, we will also email you your tracking information.

Your package will typically arrive within 2 business days, via UPS (UPS business class shipping terms applied).

 

What should I know before using my new 5To batteries and vape pen?

Li-ion and Polymer batteries and packs may explode and cause fire if misused or defective. We require all buyers/users of Li-ion batteries and packs to be professionals and have the capability to handle an emergency.

You must follow our instructions exactly as listed on the manufacturer's product page to control charging and discharging current.