FAQ - Frequently Asked Questions About Delta-8 and CBD

FAQs

Browse our knowledge base
to get answers to your questions.

Most common questions

Do you sell wholesale?

Yes. Diamond CBD specializes in selling wholesale for CBD, Delta 8, Delta 10, HHC and over a dozen other cannabinoids and supplements. And our experience as retailer gives us an edge over the competition. For more information on our successful wholesale business, go here. Or register online for account to start purchasing today.

What is your return & refund policy?

Returns

Our policy lasts 30 days on most unopened products. If 30 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 3-7 business days. Please note, we do not offer refunds on wholesale orders.

No refunds on any vaping products.  For more information on our Refunds & Returns policy go here.

How do I join the Diamond Rewards Program?

Joining our Rewards Program is easy! If you already have an account with us, you’re already signed up for our Rewards. If you don't, simply create an account on Diamond CBD and that's it! No further action is required.

How do I cancel my order?

If you wish to cancel an order, for any reason, please do so as soon as possible by contracting us at 305-615-1194. Once your order has been shipped we can no longer accept cancellations. At that time you can login to your account and begin the refund process. Please note that our policy lasts 30 days on most unopened products. If 30 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. For more information on our refund policy, go here.

How do I cancel my subscription?

You can manage all of your subscriptions directly from your account page here. On the left-hand menu, about halfway down, choose the "Subscriptions" option. Simply find the subscription you wish to cancel and click "cancel." Your subscription and payment will end immediately. You can re-subscribe, or subscribe to new products, at any time.

What happens if you are running a sale and I apply a coupon?

No matter what sale we are running, we'll always ensure that you receive the highest discount possible here at Diamond CBD. We always honor the highest promotion to ensure you get the most savings. For example, if we're running a 45% OFF sale, and you have a coupon for 50% OFF, we will always honor your coupon.

However, we do not allow customers to stack coupons and promotions. So, in the example above, you cannot add your 50% OFF coupon to the 45% OFF sale for 95% OFF (though it would be nice!). In that situation, the highest of the two discounts will be applied to your final bill. 

If we run a Buy 1 Get 1 FREE (BOGO) sale, and you have a coupon for 55% OFF, we'll honor the 55% OFF instead of the BOGO sale. This is because a BOGO is, essentially, a promotion for 50% OFF two products, which is trumped by the 55% OFF coupon. As previously stated, the highest of the two discounts will be applied to your final bill. 

As a reminder, Gift Cards are exempt from all promotions and coupons. Happy shopping!

Where is my package and tracking number?

Once your order is shipped you will be provided with a tracking number from the shipping agent via e-mail. You will also be able to view the tracking number in your account once you login here. Using your tracking number, you can also track your package on our tracking page here.

Use the provided tracking number to track your package on the shipping agent's website (UPS, USPS, FedEx). Again, the tracking number can be found on your order confirmation email or your order history if you created an account during checkout.  

If the tracking states that the package was delivered but you have not yet received it, please contact the shipping agent or your local post office for further assistance. We recommend opening a research of delivery claim with the shipping agent which may help in locating your packages whereabouts. 

Please be aware there can sometimes be a delay in actual delivery time with packages and that sometimes tracking can be delayed as well. 

Are Diamond CBD products safe?

Absolutely. We only sell the best hand-selected, non-GMO, organically-grown hemp products. At our store, we prioritize the safety and quality of our products. All of our cannabinoids and supplements have been thoroughly tested by independent third-party labs to ensure they meet the highest standards for purity and potency. Our third-party partner labs test everything to ensure the utmost quality, safety, and purity.

To see all of our lab reports you can click here.

Do you have lab reports for your products?

We lab test everything with third-party providers to ensure quality across our collection and carefully supervise the entire life cycle of all our cannabinoids and supplements, from seed to sale. That's the Diamond guarantee of safety and transparency.

You can check out all of our lab reports here.

What can I redeem my points for?

You can redeem your points on gift cards and other products. You can redeem rewards for as little as 2,500 points, or save up and get greater rewards for a larger amount of points. 

How do gift cards work?

A gift card is a form of payment that can be used to make purchases at Diamond CBD in lieu of credit or debit cards. All you need to do is purchase a gift card and your account will then hold a balance that you or the recipient of the gift card can use on future purchases.

How can I purchase a gift card?

You can either purchase a gift card the same way you would any other products by visiting our Gift Cards page or, if you’re part of our Rewards Program, you can use your points to redeem gifts, including gift cards.

How do I redeem a gift card?

To redeem a gift card, all you need to do is enter your gift card code in the gift card field during checkout. To find your gift card code, visit the Your Orders tab or look through your email to find the code. 

How do I check my gift card balance?

To check your gift card balance, visit our Gift Card page and enter your unique gift card code plus the email originally used to purchase the gift card. You’ll see your gift card’s remaining balance there.

Do gift cards expire?

No, gift cards do not expire.

What is Sezzle?

Sezzle is a payment method that allows you to buy a product now and pay for it later in four (4) installments over six (6) weeks. With 0% interest rates, Sezzle allows you payment flexibility. 

Can I check out with Sezzle?

Absolutely! If you’re approved by Sezzle, you can use it during checkout on Diamond CBD. Please note, however, that Diamond does not allow Sezzle payments for subscriptions, only one-time purchases.

How do I refer someone to Diamond CBD?

To refer someone to shop with us, head over to your account and click on the Rewards tab. There, you’ll find an option to enter any email address you’d like. Click “Invite” after adding all email addresses and we’ll take it from there! They’ll receive an email with an invitation to join Diamond’s reward program (and a 60% OFF coupon to use on their first purchase!). There are no limits to the number of referrals and rewards. You can refer as many people as you want! 

What do I get for referring someone to Diamond CBD?

By referring someone to shop with Diamond CBD, you’ll get 2,500 Diamond points ($25 value) once they create an account and make a purchase of $50 or more. For every 5 people referred who have made purchases reaching or exceeding the $50 threshold, you’ll get an extra 2,500 Diamond points for a total of $150 in Diamond points!

How do I use my disposable vape?

In order to use your disposable vape, follow these simple instructions:

  • Click the button 5 times to turn your device on.
  • Click and hold the button while you inhale from your device’s mouthpiece.
  • Click the button 5 times to turn your device off.