FAQs

A gift card is a form of payment that can be used to make purchases at Diamond CBD in lieu of credit or debit cards. All you need to do is purchase a gift card and your account will then hold a balance that you or the recipient of the gift card can use on future purchases.

You can either purchase a gift card the same way you would any other products by visiting our Gift Cards page or, if you’re part of our Rewards Program, you can use your points to redeem gifts, including gift cards.

To redeem a gift card, all you need to do is enter your gift card code in the gift card field during checkout. To find your gift card code, visit the Your Orders tab or look through your email to find the code. 

To check your gift card balance, visit our Gift Card page and enter your unique gift card code plus the email originally used to purchase the gift card. You’ll see your gift card’s remaining balance there.

No, gift cards do not expire.

No, gift cards are non-refundable. 

No, you can only use one gift card per order.

Yes, if the total of your order is more than a gift card balance, the remaining amount will be charged to your credit card.

Yes! If your order total is less than the total available balance on your gift card, you can apply the remaining balance to a later purchase.

No, sales and discounts are not applied to gift cards.  

Yes, you can either copy and paste your gift card code and send it to the intended receiver of the gift card or you can forward the email we send with your gift card information. Please be aware, however, that to check their gift card balance, the person receiving your gift will need to input the email used to purchase the gift card originally. 

For your convenience, our gift cards are virtual only. All you need is the code attached to your gift card order and you’ll be able to use the balance as at checkout.