Frequently Asked Questions

Browse our knowledge base to learn answers to
frequently asked questions.

Most common questions

How do I check my points balance?

Your up-to-date points balance is always displayed in the top of the Rewards Popup

How do I join the Diamond Rewards program?

Joining is easy! Simply log in to your Diamond CBD account and click on the Rewards Program tab located on the left-hand side of your account page. Once there, just click the Join Rewards Program button to complete your Diamond Rewards account. You'll receive 100 points just for joining! If you don't have an account with DiamondCBD.com, create one here to get started.

Do my points expire?

As long as your account is being used, your points will never expire. However, points will expire after one (1) year of inactivity if you have not earned or redeemed any points within that time frame.

Other questions

How many points do I earn for each dollar spent?

Points are earned in a tier system based on membership level. Silver members will earn 10 points per dollar spent. Gold members earn 15 points per dollar spent. And Diamond members earn 20 points per dollar spent. To learn more about how to earn points and rewards, visit our Rewards Page.

How do I earn points for reviewing products?

Simply log into your membership account and review a product youve purchased to earn 250 rewards points. Thats it! Your points will be automatically added to your account. Please note that you will only receive points for reviews made on products you have purchased while logged into your account.

How can I refer a friend to receive my $20 off coupon?

Referring a friend easy, and can be done in 3 simple steps.1. Log in to your Diamond CBD account and select Rewards Program from the list on the left of the screen. 2. Click on the Open Rewards Program button on the right.3. Select Refer Friends from your rewards options.Now, simply copy the link to share with a friend, or select any of the sharing options provided. That's it! Your reward will be automatically added to your account once your friend completes their first purchase of $20 or more using your unique link.

After referring a friend, when do I receive my $20 Off coupon code?

Once you submit a referral, your friend must complete a purchase of $20 or more using your unique referral code. When that purchase is completed, your reward will be automatically added to your account. To learn more about how to earn points and rewards, visit our Rewards Page.

Once I have redeemed a reward with my points if I change my mind, can I get a refund on those points?

No. Once points have been redeemed for a reward, even if the order is not completed, those points cannot be refunded to a member's account. All redeemed rewards are final.

Can I combine multiple rewards in one order?

No, you can only redeem one reward per order. To learn more about how to earn points and rewards, visit our Rewards Page.

Do I receive any perks on my birthday for joining the Diamond Rewards Program?

Yes. To learn more about how our rewards work you can go to our Rewards Page here.

Can I earn points without purchasing a product?

Yes! While you do earn 10, 15, or 20 points based on your membership level (Silver, Gold, and Diamond, respectively), you can also earn points without making a purchase. You can earn non-purchase points by simply creating an account, reviewing products purchased while logged into your account, and more! Learn all about the Diamond Rewards program here.