FAQs

If you received an error message when processing your order and did not receive a confirmation email there could be an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. We do not have these funds. The bank holds declined funds for 2-3 business days and then releases them back to your account.

If your purchase arrived damaged, please contact our customer support team so we can work to make it right. If your claim is made within 100 days of purchase, you may be entitled to our 100 Day Make-it-Right Guarantee, and we may be able to solve your issue via a return, refund, or replacement. For more information, click here. 

Our return address is:Fulfillment Center2252 Mason Ave Daytona Beach, FL 32117

You can cancel up to 24 hours before the billing date. Or simply skip that months subscription and wait until the next scheduled subscription.

It is well known that CBD is great for balancing out the high caused by delta 9. Combining the two cannabinoids will give you a very mellow buzz. That's why we package the two together in many of our gummies - for a fantastic, relaxing feeling you soon won't forget!

The legality of THC pouches depends on your location. In some states and countries, THC is legal for recreational or medicinal use, while in others, it remains illegal. It’s essential to check local laws before purchasing or using THC pouches.

To install the app on an Android, follow these simple steps:

1. Tap the "three dot" icon in the upper right of this browser & select ”Add to Home Screen” or “Install App”, depending on your Android device or browser.
2. You should now see a new Diamond CBD application icon on your phone’s Home Screen.
3. Open the Diamond CBD app by tapping the new app icon.
4. Once the app is open, you will be prompted to allow push notifications. Enable push notifications.
5. That’s it! You will now receive valuable push notifications and 500 reward points!

Yes! You create your personal list by selecting multiple strains from our menu. We’ll build your bundle from that list, so you’re always getting something you know you’ll enjoy—or are excited to try.

However, please note that you’re not guaranteed to get every single strain you select every month. You tell us which ones you like and our team selects either 4 or 8 strains, depending on your flower bundle size, from that list to send to you. We try to select different strains for you to try every month.

If you don’t like a strain you selected, you can always update your preferences to add or remove any strain on our site by visiting the My Bundles tab on your Account page.

Exotics are often produced in limited quantities using rare genetics and meticulous cultivation techniques. Their scarcity, potency, and visual appeal contribute to their premium pricing.

Yes—top shelf pre-rolls are crafted with the same high-end flower and rolled with precision to ensure an even, flavorful burn every time.

Absolutely. Many people choose Super Premium flower or pre-rolls for daily use because they balance great quality with everyday affordability.

Hybrids are great for both new and experienced users looking for balanced effects. They’re especially useful when you want to avoid being too sedated or too stimulated.

Yes. Indicas tend to produce calming, manageable effects that aren’t overly stimulating, making them a great option for those new to cannabis or THCA flower.

Yes. Sativas are usually recommended for daytime or early evening because they promote alertness, creativity, and motivation without the drowsiness associated with indicas.

We believe wellness should be accessible. These products are affordably priced thanks to streamlined manufacturing, efficient sourcing, and long-standing partnerships—not because of shortcuts in quality.

No. Once the preorder closes, production begins and the window is sealed.

There’s no late entry, no backdoor, and no add-ons once the batch is locked. Preordering is the only way to get in.

If you miss it, you’ll need to wait for the next drop—and it may not be the same product or formula. To see the next drop, click here.

Delta 9 THC is one of the safest products on Earth, especially when it is derived from hemp. However, there may be some minor side effects when it is used to excess, such as red eyes, dry mouth (cotton mouth), anxiety, paranoia, altered focus, sleepiness. Always use D9 in moderation and with good friends!

Sort of. While all delta 9 is the same, ours comes from hemp, making it federally legal.  

Like full Spectrum CBD, it has very minor side effects. Chances are you won't experience any but if you do they might include dizzyness, drowsiness, and the like.

Although research suggests full-spectrum CBD might help treat more issues than just inflammation, the FDA hasn't approved it for anything. Anecdotal evidence shows that it has lots of promise however.