FAQs

Browse our knowledge base
to get answers to your questions.

Other questions

What is Delta 8?

Delta-8 is a derivative of and a close cousin to Delta-9 THC. Like its more famous cousin, Delta-8 will give you a legal, psychotropic high, although it will be much subtler and smoother. Delta-8 THC is a legal, hemp-derived compound available in edibles, vape oils, concentrates, and more.

What are the best ways to use CBD creams and topicals?

CBD creams and topicals are the ideal products for athletes, people who work out, and anyone else who needs a good cream or topical to take care of their skin. We recommend that you put just a dollop on your fingers and rub in a circular motion on your skin. You can use our CBD creams and topicals as needed throughout the day.

Can you use bath bombs in the shower?

Yes! When you release a bath bomb in the shower it will fizz and release a pleasant scent. It won't moisturize your skin but will still smell great!

Is Active CBD a synthetic product?

Absolutely not! Active CBD with NeutractivTM, our proprietary blend of hemp, is an all natu8ral, hemp-derived collection of cannabinoids made especially with you in mind.

Whats the best dosage of Active CBD to take?

The answer really depends on which product you use and what effect you are looking for. With edibles, the come-up is slow but can last all day, so we recommend following the serving recommendations on the package and only taking one or two. Take a few puffs off your tank or pen with vapes until the desired effect is reached.Go slow and increase your dose. Remember, you can always take more, but you cant take less.

Is Active CBD the same as THC?

No, Active CBD is a proprietary blend of hemp-derived cannabinoids, and THC is cannabis. Both compounds are different in terms of strength, potency, effect, and legality.

How is Active CBD made?

Active CBD is a powerful combination of some of the best all-natural hemp-derived cannabinoids around, including CBD, CBDA, CBDV, THC, CBC, CBN, CBG, and THCV.

What do I do if my discount code expired?

Although your discount code has expired, we come out with new discounts weekly. Be on the lookout for future discount codes! If you're ever experiencing trouble purchasing with a discount code don't hesitate to contact us.

If a promotion is out of stock can I receive a raincheck for it? Can I save it for later when its back in stock?

No, as most of our promotions are time sensitive. A sale is only for the specified time period regardless of whether or not a product is in stock.

Why does Diamond CBD need to verify my age?

Various state and federal laws, along with best practices here at Diamond CBD, require that we verify your age for specific purchases or to view our website. To shop on our site, you must be at least 21 years old. 

What if I need a refund for a sale item or a discounted item?

Refunds for sale or discounted item will be in the amount paid, not for the the full price of the item.

Can the subscription billing date be changed?

While you do not have the ability to change the billing date that the card will be charged, you can skip the charge for that month to the next recurring order month.

Do THC pouches get you high?

Yes, THC pouches can get you high because they contain psychoactive THC. The effects will depend on the potency and type of THC used in the pouch, but users can expect feelings of euphoria, relaxation, or altered perception.

How do I install the app on an iPhone?

To install the app on an iPhone, follow these simple steps:

  1. Tap the “Share” icon on this browser & select the “Add to Home Screen” option in the share popup.
  2. You should now see a new Diamond CBD application icon on your phone’s Home Screen.
  3. Open the Diamond CBD app by tapping the new app icon.
  4. Once the app is open, you will be prompted to allow push notifications. Enable push notifications.
  5. That’s it! You will now receive valuable push notifications and 500 reward points!

What if I want to change my strain selection?

You can update your strain preferences anytime in the My Bundles tab on your Account page. Simply remove any strains you’re no longer into, or add new ones you’re curious about.

Your bundle will always reflect your most up-to-date picks. If you change your selections after your subscription for the current month has already shipped, your updates will be reflected in the following month’s strains.

Do exotic strains come in pre-rolls too?

Absolutely. Exotic pre-rolls deliver the same rare strains in a convenient, ready-to-enjoy form, making it easy to experience luxury cannabis on the go.

Can beginners use top shelf strains?

Definitely. While potent, top shelf strains offer a smooth, enjoyable experience. Just start with a lower dose if you’re new to THCA flower.

Is the potency still strong with Super Premium?

Yes. While not quite as intense as exotic strains, Super Premium flower still delivers excellent THCA levels and reliable, consistent effects.

Are hybrid strains good for daytime or nighttime use?

It depends on the hybrid. Sativa-dominant hybrids tend to be better for daytime, while indica-leaning ones are often used in the evening. Always check the strain's profile before choosing.

What conditions or needs are indica strains best for?

Indicas are commonly used to manage sleeplessness, general stress, and more. They’re also great for movie nights, chill sessions, and restful sleep.

Contact Us

Our agents are here to help you.