FAQs
Browse our knowledge base
to get answers to your questions.
Other questions
What does Pre-Order mean?
Pre-order means you’re reserving a limited edition product before it’s officially released. We only produce these items in small, exclusive batches, so placing a pre-order guarantees you won’t miss out.
When will my pre-order ship?
Pre-orders typically ship once production is complete, which can take a few weeks after the order window closes. You can check the estimated ship date of your pre-order item on the product page, right under the "Pre-Order" button.
Can I cancel my pre-order?
Yes! You can cancel your pre-order for a full refund any time before it ships. Just contact our customer service team and we’ll take care of it—no questions asked.
