FAQs

No, the giveaway and the 4/20 Contest are not the same. By entering the giveaway, you’re signing up to immediately redeem a free gift card. By entering the contest, you’re eligible to win gift cards, products, yearly product subscriptions, and other surprise gifts. 5 contest winners are picked at the end of each month up until April 20, 2024. 

To participate in our contests, all you need to do is interact with us. As you’re navigating through our site, you’ll see different chances to enter our contest. You can also find ways to enter via emails, on social media, and on other platforms. 

Our contest prizes change all the time, and we have multiple contests running randomly throughout our site. 

Various state and federal laws, along with best practices here at Diamond CBD, require that we verify your age for specific purchases or to view our website. To shop on our site, you must be at least 21 years old. 

If you received an error message when processing your order and did not receive a confirmation email there could be an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. We do not have these funds. The bank holds declined funds for 2-3 business days and then releases them back to your account.

When you log in to check your order, it might have one of several different statuses, one of which is pending. If your order is pending that simply means that we have received your order and it is now waiting to be shipped. Orders will typically ship out 24 to 48 hours after your purchase is placed. Once your order ships the pending status will change. It will be replaced by your tracking number. In addition, we will also email you your tracking information.Your package will typically arrive within 3-5 business days, via UPS (UPS business class shipping terms applied).

If your purchase arrived damaged, please contact our customer support team so we can work to make it right. If your claim is made within 100 days of purchase, you may be entitled to our 100 Day Make-it-Right Guarantee, and we may be able to solve your issue via a return, refund, or replacement. For more information, click here. 

Yes, for best results with your CBD oil or other CBD products, follow this chart based on your weight. 

To change the payment method on your subscription:

1. Go to the Subscriptions tab in your Account.
2. Click "View" on the subscription item you wish to edit. 
3. Click on the Edit icon next to "Payment Details"
4. Select the existing payment method you wish to use or add add a new card.
5. If using an existing payment method, click on it and save your changes. If adding a new payment method, fill out your information and save your changes.