FAQs

In order to use your disposable vape, follow these simple instructions:

• Click the button 5 times to turn your device on.
• Click and hold the button while you inhale from your device’s mouthpiece.
• Click the button 5 times to turn your device off.

Your order status tell you the status of any order you’ve placed with us. Here’s a quick summary of what each status means:

• Needs Manual Review: Your order was flagged for security reasons and is being manually reviewed by one of our agents to make sure everything looks good. This process usually takes a few hours and rarely ever more than 1 business day. Hang tight! 
• Ready to Ship: Your order was processed and accepted, we’re working on preparing your products and sending them your way!
• Pending Shipment: Your order was processed, prepared, and is waiting to be picked up by our carrier.
• Partially Shipped: Part of your order has shipped and is on its way to you. Some items, however may arrive separately and at later dates.
• Completed: Your order was processed, shipped, and sent out to you. You'll receive a tracking number for your order and should expect it to show up soon! 
• Needs Payment: Your order was received, but we’re still awaiting payment to fulfill it. This status is usually related to a product subscription with a failed payment. You may need to update your credit card or other information. 
• Canceled: Either you or a member of our team has canceled your order. You will not be charged and the order will not be fulfilled. If you didn’t cancel your order, please contact our customer support team.

Your order was flagged for security reasons and is being manually reviewed by one of our agents. Once we confirm your order is not fraudulent and you are over the age of 21, your order will be approved and shipped.

If our agents require additional information to verify your account, you may receive a call from them. This usually only happens with first-time customers and once we verify your details, you're verified forever. This step is taken to prevent both, potential customers and existing customers from falling victim to fraud, scams, or theft. Age verification is required under federal laws and regulations. 

If our team determines that your order is not fraudulent and you are of legal age to consume our products, your order will be approved. If our team determines that your order is fraudulent or you are underage, or they can't get in contact with you after several attempts, your order will be canceled. 

This process usually takes a few hours and rarely ever more than 1 business day. No other action is needed from your side, just hang tight!

Your order was received, but we’re still awaiting payment to fulfill it. This is usually related to product subscriptions with a failed payment. You may need to update your credit or debit card before we can process and ship your order.

To change your Subscription payment method: 

1. Go to the Subscriptions tab in your Account.
2. Click "View" on the subscription item you wish to edit. 
3. Click on the Edit icon next to "Payment Details"
4. Select the existing payment method you wish to use or add add a new card.
5. If using an existing payment method, click on it and save your changes. If adding a new payment method, fill out your information and save your changes.

CBD vape oil is a type of cbd that can be vaped (or inhaled) through a vape pen or cart. For those new to vaping, it is best to start with Diamond CBDs line of disposable CBD vapes of which there is a whole variety of choices. CBD vape oil users looking for something easy but a little more permanent can try a disposable CBD vape juice cartridge. Experienced users may choose to invest in a refillable vape pen. Here, a person can use CBD vape oils and flavors or mix in some CBD vape additive.

While it is not recommended that you ingest CBD vape oil - for that you should try CBD oil - no harm will come to you should you ingest any.

This is always a tough question. If your CBD vape oil has 0.3% THC there is always a chance you might pop for a false positive depending on how sensitive the test is. You shouldn't, but the chance is always there. You should always abstain for at least one week prior to drug testing

To vape CBD vape oil you will need either a pen or cart (cartridge) or either vaping device such as a vape mod. YOu need to hear up the vape oil to the right temperature so it vaporizers and can be inhaled.

No. Vitamin E Acetate is an additive that was used by some companies. However, Diamond CBD uses absolutely no Vitamin E Acetate in any of our products, making everything safe to consume.

To change temperature press the button 3 times. Continue to do this until you reach your desired temperature.

Vape cartridges clog when excess vapor cools and then condenses along the walls of the inner cartridge. It then solidifies into oil, causing a buildup in the airway or blockage.One way to prevent this is to continue pulling air through the cartridge for a few seconds with every puff. The extra draw of cool air will help to keep your cartridge clean and clear, preventing blockage from ever occurring. It is the best way to care for your vape products.Many people like to draw too hard on their vapes, which can also cause blockage. Pull a bit softer to prevent blockage or flooding of your cartridge.If your CBD or Delta-8 THC vape cartridge already has a blockage, then you will need to clean it. The best way to do this is to gently scrape out the excess residue with a toothpick, gently scraping it out of the cartridge.

Li-ion and Polymer batteries and packs may explode and cause fire if misused or defective. We require all buyers/users of Li-ion batteries and packs to be professionals and have the capability to handle an emergency.You must follow our instructions exactly as listed on the manufacturer's product page to control charging and discharging current.

To turn on your new vape pen press it 5 times until you see the pen light blinking.

We store and ship our cartridges upside down to prevent leaking. In many cases, this will force air upwards to surround the cotton wick. You will need to flip and prime the cartridge before the first use, or else the cotton will burn before the oil, causing a burnt taste and smell. If you do have a burnt taste or smell, it should dissipate within the first 15 or so puffs.

Starting in April 2021, we began shipping vape products via USPS due to new federal laws concerning vaping products. Effective April 5, 2021, UPS will not transport vaping products to, from or within the United States due to the increased complexity to ship those products, we wrote in a recent blog. You can read more here.

The PACT Act is a new law passed by the federal government that places additional requirements on the shipping of vape and tobacco products. Diamond CBD is in full compliance with all state and federal laws.

Once your battery is charged fully and you find a desirable temperature, you are ready to use your new pen. To use it, press down on the button and hold it while you inhale.

Your batteries should always be used at the following temperatures:32 to 113-degrees Fahrenheit Discharge: 32 to 140-degree FahrenheitLet the batteries cool down to an ambient temperature before charging. During discharge and handling of batteries, do not exceed 160-degree Fahrenheit.

To turn off your vape pen, press the button 5 times until you see the blinking light again.

Due to THCV's rarity, there are few producers making this cannabinoid, reducing the supply of THCV extracts. While there has not been a lot of research on THCV gummies, they are certainly safe to consume.